bajil's Privacy Policy
bajil places the highest importance on protecting your personal information. This policy clearly describes how we collect, store, and use your information.
1. Introduction and Scope
bajil ("we", "us", or "the platform") is a provider of online casino and sports betting services. This privacy policy document applies to all registered members and visitors who use the bajil website and related services.
When you create an account on bajil, use our services, or contact us, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.
We commit that your personal information will never be sold to any third party and will only be used for the stated purposes.
2. Information We Collect
bajil collects various types of information, which can be divided into two main categories:
2.1 Information You Provide Directly
When you register an account or use our services, the following information may be collected:
- Full name, date of birth, and national ID number (for identity verification)
- Email address and mobile number
- bKash, Nagad, or Rocket account number (for transactions)
- Address and residential information
- Information from your communications with us via live chat or email
2.2 Automatically Collected Information
When you use the bajil platform, the following information may be collected automatically through technical means:
- IP address and Device ID
- Browser type, operating system, and language settings
- Time spent on the site, pages visited, and navigation patterns
- Information collected through cookies and similar tracking technologies
- Gaming history and transaction details
3. Purpose of Data Use
bajil uses your information only for lawful and legitimate purposes. The main purposes are listed below:
- Account Management: Ensuring your registration, login, and account security.
- Identity Verification: Completing the KYC (Know Your Customer) process and verifying the approved age limit (21+).
- Financial Transactions: Accepting deposits, processing withdrawals, and maintaining transaction records.
- Customer Support: Resolving your issues through 24/7 live chat and email.
- Security and Fraud Prevention: Detecting unauthorized access, money laundering, and fraudulent activity.
- Responsible Gaming: Identifying problematic gaming behavior and providing support to users.
- Service Improvement: Enhancing platform functionality and user experience.
- Legal Compliance: Retaining and disclosing information to comply with applicable laws and regulations.
bajil never sells your personal information to third parties for commercial advertising purposes.
4. Information Sharing and Disclosure
bajil may share your information with third parties in the limited circumstances described below:
4.1 Service Provider Partners
Limited information may be shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game providers to carry out operations. These partners are contractually obligated to protect the confidentiality of your information.
4.2 Legal Obligations
Information may need to be disclosed due to court orders, lawful requests from investigative authorities, or legal obligations.
4.3 Fraud Prevention
Information may be exchanged with security agencies to prevent fraud, money laundering, or other illegal activities.
Outside the three circumstances above, bajil does not disclose any of your information to third parties.
5. Cookies and Tracking Technologies
bajil uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. Cookies are small data files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Required for managing login sessions and maintaining security.
- Functional Cookies: Used to remember your preferences, language settings, and account choices.
- Analytical Cookies: Used to analyze site usage and improve services.
5.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.
6. Data Security Measures
bajil follows industry-standard technologies and practices to keep your personal information secure:
- SSL Encryption: All data transmission is secured with 256-bit encryption.
- Secure Data Storage: Your information is stored on secure servers and protected from unauthorized access.
- Password Hashing: Your password is never stored in plain text; it is protected using a one-way hashing method.
- Access Control: Only authorized staff can view your information for specific, necessary purposes.
- Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
- Two-Factor Authentication (2FA): An additional verification layer is provided to protect your account.
Although we follow the highest security practices, there may be some risk in transmitting information over the internet. Therefore, keep your account password private and log out after using an unfamiliar device.
7. Data Retention Period
bajil retains your personal information for as long as necessary. The retention period varies depending on the type of information:
- Account Information: While your account is active and for a defined period after closure to meet legal requirements.
- Transaction Records: For the period required by financial regulations and audit requirements.
- Communication Records: As needed for record-keeping even after a customer support issue is resolved.
- Technical Data (Logs): For a limited period to ensure security and service quality.
After the defined period, your information is securely deleted or anonymized.
8. Your Rights
As a bajil user, you have the following rights over your own information:
- Right to Know: You have the right to know what information we have collected about you.
- Right to Correction: You may request correction of inaccurate or incomplete information stored in your account.
- Right to Deletion: In certain circumstances, you may request deletion of your personal information. However, if legal obligations apply, it may not be possible to delete all information.
- Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited.
- Right to Object: You may object to the use of your information for specific purposes.
- Right to Data Portability: You may receive a copy of your information in a structured, machine-readable format.
To exercise these rights, contact us via live chat or email us at [email protected].
9. Protection of Minors
bajil strictly prohibits anyone under the age of 21 from registering or using its services. We do not knowingly collect information from minors.
If we become aware that anyone under the age of 21 has registered, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child is using bajil, please contact us at [email protected].
10. Policy Changes
bajil may modify or update this privacy policy from time to time. For any significant changes, we will:
- Publish the updated policy on this page and change the "Last Updated" date.
- A notification of the changes may be sent to your registered email.
- If you continue using the platform after the changes, you will be considered to have accepted the new policy.
Therefore, it is recommended to visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat Support
Live chat support in Bengali is available 24/7. Use live chat for immediate assistance with any privacy-related matters.
Email Contact
For formal privacy-related requests, email us at:
[email protected]
For more information, please also read our Terms and Conditions and Responsible Gaming pages.